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Effective Communication in Care

November 20, 2016
Live in Carers

Communicating in a Care Setting

  1. Listen Effectively: Listening effectively is important so that Care Staff can understand Service User needs at all times. Effectively listening assures SU that you value them and that you put them at the center of their own care. You can demonstrate that you are listening by using appropriate body language and by ensuring that you answer the Service User in a way that shows you have been paying attention and that you understand them You can do this by repeating what they have said in you own words. You can back this up by asking questions, but do not interrupt them whilst they are talking.


  1. Speak Clearly and Distinctly: Researches have shown that almost 30% of people older than 65 have some sort of hearing problem. Therefore it is important for Care Staff to speak clearly and distinctively when communicating with elderly people.


  1. Way of promoting better communication in a care setting:


  1. Position and eye contact.
    1. To support individuals to communicate effectively, one should position oneself so that on is on a level with the person in care.
    2. One should be able to maintain eye contact with the person in order to show that you are interested in what the person is saying.
  • Maintaining a position to enable eye contact will help the person to be more receptive to what you are telling them.


  1. Distance and environment.
    1. Regarding the distance one should take when communicating with a person, one does not want to be too far away from the person, so that no meaningful communication can take place, but at the same time one needs to be aware that if one gets to close, one could be invading the person’s personal space.
    2. The distance one takes when communicating also depends on the person’s physical abilities:- hearing, sight, age, height, mobility.
  • One needs to communicate with a person at a distance that is comfortable for the person in care.
  1. With regard to the environment, some environments can be hostile to effective communication, such as busy, noisy places with many people milling about, or a radio or TV playing and one has to adapt to various environments.
  1. Language used.
    1. It is preferable to communicate with a personin their own language.
    2. If necessary and possible use a professional interpreter or outside person who knows the language of the person in care.
  • It is not advisable to use family members or friends of the person in care as they may misinterpret the meaning of the what the person in care is saying or at worst censor what they are saying for their own reasons.
  1. If a person has had a stroke or has dementia, it may affect their speech and recognition of words and on needs experts in the field to assist in some sort of therapy.
  2. One may need a person with signing ability of communicate with a deaf person.
  3. There is a national Register of Communication Professionals to assist communicate with the blind and deaf person.


  1. Non-verbal communication and body posture.
    1. Body posture is important as it indicates what sort of attention you are paying to the person talking.
    2. Facial expressions and various hand movements also play a great part in communication and indicate how one is feeling and what attitude you have towards something.
    3. Body posture and various movements may also indicate concern one has about something.
    4. Time.One needs to take the time to talk, listen and explain to people in care. One’s body language can indicate to the person in care or the support worker whether the carer or the person is care is available to have a talk about something.


  1. Check for possible barriers communication barriers between you and the service users and find ways to overcome these barriers
  • Language differences or dialect differences – see if the SU speaks a different language to or has a very pronounced dialect accent.
  • Hearing loss – check for inability to hear clearly – partial hearing or profound deafness.
  • Visual impairment – person who does not see properly cannot pick up visual signals and cannot interpret non verbal communication.
  • Physical disability – stroke victims may not be able to interpret words heard or speak the words that they want to say, some cases have even lost the words to use for objects and feelings. Sometimes it could be from a symptom of a condition such as cerebral palsy or a motor neurone disease when the muscles of the face do not work to control the articulation proper verbal sounds.
  • Learning disability – understanding and response process could be difficult
  • Dementia or confusion – prevalent in older people involving short term memory loss and inability to remember essential parts of a conversation including loss of ability to use words in a sensible way.
  • Communication disorder – such as people who are on the autistic spectrum.


  1. Find out abut Service Users communication style, needs, methods and preferences?
  • You can ask them about their needs and preferences.
  • If that is not possible, you can observe their behaviour or ask colleagues who have previously worked with the individuals.
  • You can also find out their needs and preferences from their family and friends.
  • You can carefully observe the individual and find out their communication styles and methods, and you can interact with them to find out their preferences.
  • If a previous carer has recorded notes on the individuals communication style and method, follow those, if not make your own for the next carer.


  1. Where can you find out more information on communication needs and services (for example local support agencies, The Stroke Association)?
    1. For hearing impairment on could contact- where they may provide free hearing tests and audiological assessments and offer various aids to be used to suit the person. They give a guide to specialists in the field nationwide.
    2. For signing languages there is:-

BSL interpreters and communication support from Action on Hearing Loss

Lipspeakers – Deafblind Interpreters – Speech to Text Reporters – Notetakers


  1. Communication supportfor deaf people : Directgov – Disabled people…/DG_10037996


  1. Supportfor deaf people.  Today, the Deaf Agency continues to provide high quality communication support for individual clients .


  1. For those with dementia there is the Alzheimer’s Society based at Devon House, London please Contact 020 7423 3500or email .


  1. provides support for people caring for anyone on the autistic spectrum.


  1. For those who are visually impaired the NHS provides a comprehensive service and one can go to and states on their web site,that :- “There are a range of support services, charities, and devices that can all help make life easier if your vision is impaired.“


  1. For carers looking after people with physical disabilities there are many support groups and forums available On this web site is listed among many other web sites


  1. “Arthritis Care is a national registered charity that works with and for people with arthritis. It provides information and helpline services, support, self-help, information and campaigns on issues related to arthritis.”


  1. “Motor Neurone Disease Association. The Motor Neurone Disease Association is an organisation which supports people with motor neurone disease (group of related progressive and fatal diseases affecting the motor neurones in the brain and spinal cord). It provides an information and advice service (Mind Connect), regional care development advisors, local branches, the loan of specialist equipment and limited financial support. It also funds research into Motor Neurone Disease.”


  1. At -osteoporosis The National Osteoporosis Society provides support for those with brittle bones.


  1. There is so much help available for those needing assistance, it is too voluminous to list here.



  1. In conclusion: if all else fails, use laughter. Life after all is great medicine and helps to build rapport and diffuses a lot of uncomfortable situations. So go ahead, use your best ice-breaker joke. A simple warm smile and sincere hello would always do the trick!


Should you be looking for a good Care Agency or Live in Care Agency in London, England – Amity Care UK would be worth a try!

Care Agency, Health Care Agency, Live-in-Care

Care Agency London

September 3, 2016

Home or Domiciliary Care Agency

Anne Goddard of Amity Care and Healthcare Recruitment Agency explained here some of the services you can expect from a Care Agency:


Home care agency, sometimes referred to as domiciliary care agency, offers support and care to clients in the comfort of their own home. Normally, a Care Agency, would offer all or some of the services below:


Personal Care – help with your day-to-day personal care tasks such ash as bathing, washing of hair, or getting dressed, cleaning, laundry and cooking


Live in Care – A Care Agency is able to offer 24 hours a day live in care if required.


Meal Preparation – you can get a care agency to supply carer that can prepare your meals and snacks either in the morning, after or evening.


Domestic and Home help – you may not require personal but just want some to come and help with your domestic cleaning. Most care agencies would happily arrange for one of their carers to come and help you out


Pets care – also a care agency can help you organise for one of their carers to help feed and exercise your pet if you are unable to do so


Accompaniment to appointments – again, care agency offer more than personal care services, they can also accompany you to your hospital appointment, trips and outings

Amity Care UK is a CQC registered care agency offering excellent care services to clients in the comfort of their own home. For more information about home care, personal care, live-in care for your loved one call 020 8555 0666 or email:

Care Agency, Health Care Jobs

Health Care Jobs: A Path to a Guaranteed Bright Future

July 9, 2016

Healthcare Jobs

Are you genuinely passionate about assisting other people so that they can enjoy life? Then may be a career as a healthcare worker is for you. All that you require is a need for supporting others because not all health care jobs require one to go to school for an extended period. The compensation for this kind of task is different. However, the basic functions are similar. There are those patients who need someone to be there for them, just caring. This field of health care is never full, people fall sick each day, and this might call for some care. Should one not have the right attitude for this kind of job, then they shouldn’t worry or get saddened. Most people have tried venturing into healthcare jobs; however, just a few of them succeed. This field is not for the faint-hearted. Some people especially those that have deep emotions fail because they become overwhelmed when they see the miseries of the sick people.
If one feels that they have the right personality, then they should look for the good health care personnel recruitment services that would advise them on how to do it. Each day, nursing homes and health centers are searching for people who are specialized in the field of employment. What one needs is the passion for health care jobs. Training for this job is not long, and it always targets more on the care than the skill. According to a well-known medical personnel recruitment expert, getting started in health care depends on the person. One’s one has the passion for the job; then the rest is easy.

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