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Care Agency, Health Care Agency, Health Care Personnel Recruitment

Effective Communication in Care

November 20, 2016
Live in Carers

Communicating in a Care Setting

  1. Listen Effectively: Listening effectively is important so that Care Staff can understand Service User needs at all times. Effectively listening assures SU that you value them and that you put them at the center of their own care. You can demonstrate that you are listening by using appropriate body language and by ensuring that you answer the Service User in a way that shows you have been paying attention and that you understand them You can do this by repeating what they have said in you own words. You can back this up by asking questions, but do not interrupt them whilst they are talking.


  1. Speak Clearly and Distinctly: Researches have shown that almost 30% of people older than 65 have some sort of hearing problem. Therefore it is important for Care Staff to speak clearly and distinctively when communicating with elderly people.


  1. Way of promoting better communication in a care setting:


  1. Position and eye contact.
    1. To support individuals to communicate effectively, one should position oneself so that on is on a level with the person in care.
    2. One should be able to maintain eye contact with the person in order to show that you are interested in what the person is saying.
  • Maintaining a position to enable eye contact will help the person to be more receptive to what you are telling them.


  1. Distance and environment.
    1. Regarding the distance one should take when communicating with a person, one does not want to be too far away from the person, so that no meaningful communication can take place, but at the same time one needs to be aware that if one gets to close, one could be invading the person’s personal space.
    2. The distance one takes when communicating also depends on the person’s physical abilities:- hearing, sight, age, height, mobility.
  • One needs to communicate with a person at a distance that is comfortable for the person in care.
  1. With regard to the environment, some environments can be hostile to effective communication, such as busy, noisy places with many people milling about, or a radio or TV playing and one has to adapt to various environments.
  1. Language used.
    1. It is preferable to communicate with a personin their own language.
    2. If necessary and possible use a professional interpreter or outside person who knows the language of the person in care.
  • It is not advisable to use family members or friends of the person in care as they may misinterpret the meaning of the what the person in care is saying or at worst censor what they are saying for their own reasons.
  1. If a person has had a stroke or has dementia, it may affect their speech and recognition of words and on needs experts in the field to assist in some sort of therapy.
  2. One may need a person with signing ability of communicate with a deaf person.
  3. There is a national Register of Communication Professionals to assist communicate with the blind and deaf person.


  1. Non-verbal communication and body posture.
    1. Body posture is important as it indicates what sort of attention you are paying to the person talking.
    2. Facial expressions and various hand movements also play a great part in communication and indicate how one is feeling and what attitude you have towards something.
    3. Body posture and various movements may also indicate concern one has about something.
    4. Time.One needs to take the time to talk, listen and explain to people in care. One’s body language can indicate to the person in care or the support worker whether the carer or the person is care is available to have a talk about something.


  1. Check for possible barriers communication barriers between you and the service users and find ways to overcome these barriers
  • Language differences or dialect differences – see if the SU speaks a different language to or has a very pronounced dialect accent.
  • Hearing loss – check for inability to hear clearly – partial hearing or profound deafness.
  • Visual impairment – person who does not see properly cannot pick up visual signals and cannot interpret non verbal communication.
  • Physical disability – stroke victims may not be able to interpret words heard or speak the words that they want to say, some cases have even lost the words to use for objects and feelings. Sometimes it could be from a symptom of a condition such as cerebral palsy or a motor neurone disease when the muscles of the face do not work to control the articulation proper verbal sounds.
  • Learning disability – understanding and response process could be difficult
  • Dementia or confusion – prevalent in older people involving short term memory loss and inability to remember essential parts of a conversation including loss of ability to use words in a sensible way.
  • Communication disorder – such as people who are on the autistic spectrum.


  1. Find out abut Service Users communication style, needs, methods and preferences?
  • You can ask them about their needs and preferences.
  • If that is not possible, you can observe their behaviour or ask colleagues who have previously worked with the individuals.
  • You can also find out their needs and preferences from their family and friends.
  • You can carefully observe the individual and find out their communication styles and methods, and you can interact with them to find out their preferences.
  • If a previous carer has recorded notes on the individuals communication style and method, follow those, if not make your own for the next carer.


  1. Where can you find out more information on communication needs and services (for example local support agencies, The Stroke Association)?
    1. For hearing impairment on could contact- where they may provide free hearing tests and audiological assessments and offer various aids to be used to suit the person. They give a guide to specialists in the field nationwide.
    2. For signing languages there is:-

BSL interpreters and communication support from Action on Hearing Loss

Lipspeakers – Deafblind Interpreters – Speech to Text Reporters – Notetakers


  1. Communication supportfor deaf people : Directgov – Disabled people…/DG_10037996


  1. Supportfor deaf people.  Today, the Deaf Agency continues to provide high quality communication support for individual clients .


  1. For those with dementia there is the Alzheimer’s Society based at Devon House, London please Contact 020 7423 3500or email .


  1. provides support for people caring for anyone on the autistic spectrum.


  1. For those who are visually impaired the NHS provides a comprehensive service and one can go to and states on their web site,that :- “There are a range of support services, charities, and devices that can all help make life easier if your vision is impaired.“


  1. For carers looking after people with physical disabilities there are many support groups and forums available On this web site is listed among many other web sites


  1. “Arthritis Care is a national registered charity that works with and for people with arthritis. It provides information and helpline services, support, self-help, information and campaigns on issues related to arthritis.”


  1. “Motor Neurone Disease Association. The Motor Neurone Disease Association is an organisation which supports people with motor neurone disease (group of related progressive and fatal diseases affecting the motor neurones in the brain and spinal cord). It provides an information and advice service (Mind Connect), regional care development advisors, local branches, the loan of specialist equipment and limited financial support. It also funds research into Motor Neurone Disease.”


  1. At -osteoporosis The National Osteoporosis Society provides support for those with brittle bones.


  1. There is so much help available for those needing assistance, it is too voluminous to list here.



  1. In conclusion: if all else fails, use laughter. Life after all is great medicine and helps to build rapport and diffuses a lot of uncomfortable situations. So go ahead, use your best ice-breaker joke. A simple warm smile and sincere hello would always do the trick!


Should you be looking for a good Care Agency or Live in Care Agency in London, England – Amity Care UK would be worth a try!

Health Care Jobs, Health Care Personnel Recruitment

3 Trends that are Driving Health Care Staff Recruitment

August 17, 2016

Health Care Staff Recruitment


As healthcare continues to be the fastest growing industry, there is a need to drive innovation in recruitment to find qualified job candidates faster.

Statistics show that most of the fastest growing occupations in the country are healthcare related, and include diverse positions such as physicians, registered nurses, dentists, physical therapists, nursing aides, dental hygienists, radiologic technologists, and medical records and health information technicians. Indeed, the demand for health care services is on the rise, driven by increased access to health care and an ageing baby boomer population.


However, the supply of health care professionals is not growing as fast, with shortages of qualified doctors and nurses expected in the next few years. This gap between demand and supply will create serious hiring challenges for health care employers and recruiters. A recent survey of health care employers revealed that they have the same or more job openings than the previous year, every year. With more positions to fill, recruiters face the challenge of finding qualified candidates with the right balance of education, customer service skills, and technical savvy to satisfactorily meet the needs of patients while observing the budget constraints of the employing organisations. In addition, recruiters must take into account the impact of emerging technologies, shifting demographics, and a changing regulatory environment so they can respond appropriately.


Here is a look at how health care staff recruitment agencies are responding to trends in the industry:


Trend #1: Finding quality health care staff

It is becoming increasingly hard for HR professionals to find out how well a potential employee meets the performance needs of the vacant position. To find the right candidate, the recruitment agency must:

  • Fully understand the needs of the health care organisation and its different departments
  • Evaluate previously-sourced candidates without increasing costs
  • Source and excite passive candidates about open jobs
  • Find suitable candidates with needless cold calling or the time-consuming direct recruitment processes such as interviews
  • Fill open jobs with efficiency and promptness

Recruiters must also assess the “soft skills” of prospective employees, such as cultural fit and customer service. Recruitment involves filtering, and the better the agency is at finding the right employees for open jobs, the higher the retention rate.


Trend #2: Increasing employee retention

A shortage of health care staff usually suggests the loss of loyalty and the inability to motivate quality employees. In the past, organisations employed “recruiting and booting” tactics. But with the growing demand for health care services, recruiters are trying to not only hire quality employees, but also keep them satisfied so they stick around.

Physician recruitment is a particularly troublesome issue, with many positions going unfilled each year in different organisations. So, what happens after hiring providers is very important to reduce turnover. Successful staff retention programs use a range of tools including mentor programs to help the new employee fit in the new organisation and community.


Higher salaries and increased benefits are no longer sufficient to keep quality health care staff happily loyal. Just as professionals in tech companies enjoy flexible work hours, health care organisations are beginning to provide employee-based scheduling so providers can control their shifts and balance their lives.


Trend #3: Capitalising on Technology

Job seekers and recruiters have had to adapt and adopt to the rise of mobile technology and social media. Recruitment agencies are relying in social media to stay on top of news and trends in the industry, in addition to sourcing and connecting with candidates.

Beyond that, there are a number of technology companies that have come up with software tools to simplify and streamline the recruitment process. The automation of complicated practises associated with recruiting has made it easier for recruiters to optimise the value of data collected.

With items such as automated candidate sourcing, applicant tracking systems, easy posting distribution, industry-specific and niche job boards, employee referral, and social media, health care staff recruitment agencies can break free from the idea that recruiting providers and other medical professionals has to be a painful and protracted process.


Final note

As the demand for health care services continues to rise, successful recruitment will depend on how effectively the agencies can manage the gap between employment opportunities and a dwindling pool of available talent. Leading recruitment agencies in health care believe that social and professional networks, digital marketing, and employer brand are key to attracting and retaining quality employees.


Find Nursing and Healthcare Recruitment Agencies who understands what they are doing in London by visiting REC or the London based Amity Care and Healthcare Recruitment Agency